People are lazy. They are. We put a lot of energy, money and time to save energy, money and time. Don’t get me wrong – I am for reducing waste, but I have a different understanding what the waste in a process is. Let’s say our process is software development. We talk a lot about best and good practises in software development. It is cool to offer a blueprint as a service. We treat agile as a promise – do this and everything will be great! In those cases I see that by trying to save time and money we eliminated learning out of the process. For me learning is a mindset and making failures has a huge part in that mindset.
When I started to give workshops and teach my colleagues and clients what I knew, I made several mistakes. One of them was my wish to highlight all pitfalls that I have made and by doing so to save others from falling into them. I thought I was doing a good job, but I was not. If you take learning out of the process, the result will be different and not sustainable. Parenting was and still is an area where I learn this daily – rushing things lead to nothing good. Let them learn and figure it out themselves!
Since I work as a trainer and coach, I face many situations where exactly this is what is expected from me: to save their time and to give fit-to-all solution. In those situations I have to hold on my soft skills to deliver the message and to gently guide into learning path. Not always it works out. Sometimes people get angry and disappointed. They want answers and they want them NOW! This is mainly the reason why I started to introduce my students with Cynefin. This is my way to deal with stubborn people and at the same time give them confidence that I believe they can deal with it, what they want me to solve for them.
People are lazy. I am. Sometimes I still fall for angry requests and sometimes I long for somebody who could whisper the right answers in difficult situations I face.