– Hey, listen to me! I am the trainer/big name/white middle-aged man – I know everything!
– emm… no, you don’t. And neither do I.
I have arrived in phase where I know nothing, but I have enough confidence to teach others that little knowledge I have.
Since I was little I was very good middle man. I was reading a lot and used to observe things from different perspectives. Later at university my speciality was to explain something my study mates knew much better than I did, but struggled to understand some aspects of it. How can I do that? Very simple – I listen. Not just words what people say, but words which they do not say as well.
I work as a trainer not because I know everything, but because I like to help people. Training and coaching for me, in first place is about empathy. I need to be able to connect with trainee and to understand her/his journey, to understand their challenges and problems. Only then I will be able to guide them to their next step. Not to my next step in that situation, but their next step.
My trainer moto is:
which means: by teaching, we learn.
I really learn while teaching. Listening to people and empathising with them I learn to know their stories. Based on my trainees questions, I start to explore new topics or dig deeper in domains I knew superficially. In my last training I learned a lot about Ireland – did not expect that, but wow – it was so interesting!
Lisa Crispin is excellent role model for learning attitude. She is three book author, has 20+ years of experience in agile teams, international speaker and, and, and… But I never heard another person then Lisa to say so many times phrases like: “I learned today…”, “that’s interesting!”, “I learned it from …”. Lisa helped me to understand that learning is not something what we do. Open mind to people, situations and new ideas is a mindset.
To know Lisa also showed me that it is easy to ask Lisa for a help. Because you know she will not judge you that you don’t know something. I try to use it in trainings I give. I talk about my mistakes, I say that I do not know everything, but I know material very well and I will do my best to help them to find their answers.