Let’s Talk About Certifications

I am trainer*. I train people for ISTQB, IREB and other certifications. Company, where I work, offer practical sessions as well, but very few buy them. It is cool to have a paper, not a skills. Everyone who tries to prove me wrong, I ask, when did that person last time invested own money in own professional skills.

Partly this is the reason why I became a trainer: to change understanding of software quality for people, who are pushed to get certifications. I am trying to show, that training paid by company can be valuable and interesting. Another reason is, to inform new people about online resources. I know Rosie Sherry for some time, two years ago we did business together and I admire her vision and job she had done with building platform for testers. One day she shared that many testers say they wished they found out about Ministry of Testing earlier and we thought how to achieve it, because many testers I met never heard about testing community. Myself – I am still looking for requirements people group, no idea where they hide… Anyway, I chose my way – to be a trainer, to train for certification and to teach about software quality, about people behind scenes, to share book titles and addresses of blogs, online tools and platforms.

I like to challenge my trainees and ask why they choose this training. What expectations they have. What will happen/ change if they will get a certificate. I also like to talk about alternative certification, by building up their own brand and letting their whole work be a guaranty of good job. Do not wait until somebody will certify you, do it yourself! Take Mark Tomlinson as example. In his workshop Mark told us stories about his reputation as “something with performance guy”. If something happens which could be related to performance and no one in a company knows what to do else, he gets a call from business people and question “what to do?”, sometimes he has only an hour or so time and one chance to suggest an action. If it works, he gets the job, if not, he is out. James Bach sums it up : Reputation = opportunity = money.

So why people do not brand and certify themselves? If we try to name testers in automation, how many names will you know? Maximum 5-10? The same with any other aspect of testing. Why? Because branding is not testing and if you want to brand your testing you need to learn new skills. What is your message? How do you present your topic? Who is your target audience? Those are just few questions you should be able to answer.

I have different results with different target groups. When I left my previous company (400 people), CEO was surprised that everyone knows my name and my subject. I worked there for 2 years and my name meant QA and opposite. Today, 2 years later, when I meet somebody on a street or swimming pool (…) they greet me and start to talk immediately about testing tools or practices. It may sound simply, but it took a lot of energy and I talked literary with everyone, not only with developers and managers. Based on that I would say I know how to brand myself in local group. In testing community my name is unknown and I have not brand it really yet.

For those who come to training only to get certification, I say that I am very good in training people for certification, but I also say that certificate will not make them better testers. Certificate is a proof that they could answer 40 (45) questions in 60 (75) minutes and at least 65% (70%) of those answers where correct. Thats all. I also remind that one training does not cover ALL topics about software testing or requirements engineering.  ISTQB Foundation level syllabus had paragraph “code of ethics”, which talks about public interest and includes also following statement: “certified software testers shall participate in lifelong learning regarding the practice of their profession and shall promote an ethical approach to the practice of the profession”.

* one taxi driver looked at me very critically and said: you and trainer? It turned out that the address I named has gym in a basement, he knew it and he thought that I am saying that I am fitness trainer.

Today I Learned

Last September I joined trending and became one of the ISTQB trainers. I have a whole story “why?” and I plan to share it one day, but today I want to talk a bit about learning.

How I see learning from the trainer side is pretty ugly – mostly students do not want to learn. It is trendy to talk about learning and training should be safe place where to learn, but in many cases ISTQB is something where they have been sent by a boss or something, what they think they have to do, to get a next shiny job title. I try hard to make trainings entertaining (e.g. I carry different testing games with me) and informative (learning materials, stories from the past), but sometimes it is simply not working. Sometimes I am happy that at the end of the day everyone simply memorised what negative test is and why we should do it. Most challenging are the ones who refuse to understand some definitions or concepts, for example, difference between validation and verification. Most frustrating if this person has 20 years of experience in IT. In those moments I ask myself, is this really for me? But then I remember my “why?” and everything is OK again. Part of that “why?” are students, who are engaged and eager to learn everything I can share with them. They do some research upfront and have clear vision what they need. It is highly rewarding to work with that kind of students. Discendo discimus – while teaching we learn.

In trainings I invite people to embrace failures, to share experiences, to learn from each other, to use synergy. To help them to do that, I point to my own mistakes. Something like the picture on the top of this post. Few month ago I put whiteboard into our home kitchen. We use it as drawing board, as shopping list, as design board for next game we will program and sometimes I write citations. I guess, now till end of my days, I will spell “intelligence” correctly. I must to admit, not always I was so cool about my mistakes. Few years ago I would feel ashamed and embarrassed, would try to hide it, put a lot of energy to deny it. Today I share it with the world. I know who I am and spelling mistake will not make me less me. I better put my energy to think why did I spell it wrong? Am I writing too less on an analog information carriers? Do I assume that software will catch all my spelling mistakes?

Since this month we have new colleague Dani. One thing what he did, he created channel in our company slack #todayilearned to share our learnings. It has became simple but effective training for me to identify what did I learn new today. Sometimes it is simple stuff, like, how to spell “intelligence” or that I am afraid to sit in the car which moves faster than 210kmh on busy autobahn, or that people who smell lavender fragrance make less typos and are more productive (I sent this fact immediately to my colleague with whom I used to share an office and passion to lavender). Or sometimes it is realisation that not everyone reads and spends on learning about a software as much as I do. I left digital transition domain because I was sick of explaining software development basics again and again. Now I explain them on weekly bases :D . I like to think that I can assume correctly about previous software development experiences of my respondent and explain missing parts accordingly his/her level of understanding. And almost every second time I fail, because of aiming too high. People try to write an essay without knowing the alphabet! Yes, even in 2018 you have to explain, with patience and empathy, what is a smoke test, what is a negative test and regression test to a developer with 10 years of experience in software development. And this is OK. We all make mistakes and wrong decisions, important is to use it as learning possibilities.

 

 

Community Suffer

pardomas

Testing community has something like bastard kid syndrome. We are there, we are doing pretty good, but no one notices that.

Desperate longing for acknowledgement.

That is what makes us all together ill.

By now it should be clear that no one will come to legalise us. Our happiness is in our own hands.

If you do not like ISTQB, than come with better idea, but stop simply complaining! Stop unfruitful debates who dare to be in community and who not, cooperate and collaborate to build it better! Choose testing “school” which fits you the best and start to contribute actively!